IPM Facilities is an established, rapidly expanding, dynamic Facilities company and we now seek a brilliant and dynamic new addition to our Service Desk team, based at our head office in Bordon, Hants. GU35 0AX.

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As well as maintenance contracts, we provide a 24/7 response to any issues arising at our customer’s properties. We have a strong helpdesk team that works closely with our operations managers, service partners and suppliers to offer the highest standard of service to our customers.

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Essential responsibilities & duties.

• Communicate effectively and build/maintain relationships at all levels with customers.

• Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial.

• To liaise with our customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are always maintained.

• Logging calls and emails received from our customers, monitoring through to completion, and updating records using our company CRM.

• Build and maintain strong relationships with IPM’s operational management, service partners and suppliers.

• Produce quotations/reports for approval by the operations managers.

• Organise work and time efficiently, and to work supportively within the team.

• Adhere to the service level agreements both for our customers and internally, this will be monitored through key performance indicators.

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Key skills required:

• At least 1 year of working within a Customer Service role.

• An understanding of the facilities industry.

• Showcase excellent customer service.

• Able to work in a fast-paced environment.

• Work well under pressure.

• Excellent communication skills at all levels.

• Prioritise workload.

• Good organisational skills.

• Able to follow structured procedures and processes.

• A great team player.

• A flexible and adaptable approach.

• Resilient and driven.

• Strong IT skills including Microsoft Office, helpdesk, and CRM systems.

• Excellent telephone manner, with strong communication and interpersonal skills.

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The successful applicant will be working alongside a pool of six helpdesk operatives in a friendly office environment with flexible office and home working. 9am – 5pm Monday to Friday.

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In return for your dedication and hard work we offer a good package which includes:

• 23 days holiday per annum, plus 8 bank holidays (pro rata, contractual)

• 4 extra wellness days per year (After Probation)

• Company bonus scheme (After Probation)

• Auto Enrolment Pension

• Life Assurance Policy

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​Applications through indeed 

No agencies

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