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Service Desk

Our Service Desk operates 24 hours a day, 365 days per year. We promise a rapid response service for all your reactive and maintenance needs at all times of the day and night. Our helpdesk coordinators, schedule and update our clients on service delivery times and work-related activities.

It provides full support for our busy operations teams as well as our clients. All contractual and reactive works are issued with a unique IPM  number and all related information, services, reports, etc are quickly identified and constantly tracked and updated.


Service Desk Team

Scott Howard

Senior Service Desk


Debbie Warren

Senior Service Desk Operative 

Lee Prudence

Service Desk


Anda Wright

Service Desk


Katy Wood

Service Desk


PPM Planning & Reporting

A good PPM Schedule should help you reduce the cost of reactive maintenance. Contact our service desk and discuss your PPM requirements, it could be simply a drainage schedule for the next year or something more complex. IPM Facilities can work with you and discuss your requirements and build a full schedule for you. This can help you plan and arrange a more accurate budget and forecast for the year ahead.


Reactive Jobs

Managing property means no two days are the same, and there are so many different reactive jobs. Contact our helpdesk with your reactive issue. Our helpdesk will assist in aiding you to make the issue safe and ensure that there is no threat to your asset or people on site. We will ensure the work is managed from your first call until completion and then offer further advice to reduce any further risk.



All quotes are provided with a unique number and completed quotes are then submitted back to you for confirmation. Our service departments can provide multiple options when responding to a single quote, which means you always get the right specification for the works you requested. Every job is linked to the original quote, to provide full visibility of the audit trail


24/7 Rapid Response

Sometimes, things just can’t wait. Maybe due to leaking pipework, blocked toilets, storm damage, or even broken locks and access points. This is why we have dedicated rapid response teams up and down the country who are on call every day of the year. This gives our clients peace of mind knowing that if something drastic happens, IPM will be on hand quickly & effectively to solve the problem.

The IPM Service Desk is what puts IPM on the map. This dedicated team of professionals helps our clients 24/7 to ensure their properties and estates and clean, safe, and in top condition. Dedicated to each client our teams will offer round-the-clock support in a manner that befits your culture and values.

The IPM Service Desk also acts as your personal assistant; they log the jobs you raise, dispatch those jobs to our service teams and management, and track their progress from initial attendance to completion.

Scott Howard

Head of Service Desk

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